Rules on the return

You can return your order within 14 days, starting from the day of receipt of the package.

Do-it-yourself shipping.

If you wish to return some products, you can use any type of shipment, which you consider most appropriate, and remind the kind customers that the shipping costs on the Return remain the responsibility of the customer.

Address to which the articles are sent is as follows:

IDROLUX
Loc. La Chiusa Snc
Castel Sant'Elia 
01030 Viterbo

Refund Purchase.

After receiving the parcel with your return at our warehouse, we will send you a cancellation notification by e-mail confirming receipt of the parcel. We will refund you the amount you paid using the same method that you have chosen for payment of the order, within 14 days of notification of cancellation, as soon as we receive the package and verified that the item has not been used or damaged.

Conditions for returning items.

All items may be returned except in the original condition.

Right of withdrawal.

You always have the right to withdraw from your order within 14 days, without giving any reason. The withdrawal period starts from the day of delivery of the last article / last items of your order.

However, to be within the expiration of the withdrawal period it is sufficient that you inform us of the decision to withdraw from the order, before the expiry of the same period. Following the contacts of our Customer Service:Idrolux Loc. La Chiusa Snc
Castel Sant'Elia - info@idrolux.com